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The Alameda County Transportation Commission (Alameda CTC) “Provider Resource Toolkit” consists of web-based and downloadable resources for providers of transportation services for seniors and people with disabilities. The intent of this resource list is to provide education and information on the transportation needs of seniors and people with disabilities, best practices in providing services, how-to guides, performance measures, case studies and other resources that can help providers optimize their provision of services.

Please note that while some resources are relevant to multiple topic areas, they have been placed in the topic area that is the best match. Information about local or regional funding sources for accessible transportation projects and program is included in the “Funding” section. This listing of resources is a work in progress, and will be updated and expanded over time.

Download the PDF here.

Please direct any comments, corrections, or suggestions related to new resources, websites, and other information to:
Krystle Pasco
Assistant Program Analyst
kpasco@alamedactc.org
(510) 208-7467

CONTENTS

GENERAL RESOURCES ON TRANSPORTATION FOR SENIORS

Online Resources

  • National Center on Senior Transportation (NCST):  A broad range of resources and training opportunities related to transportation options for older adults, with focused resources for aging/human services professionals, transportation providers, and older adults and their families.
  • The Beverly Foundation Legacy:  On September 30, 2013, the Beverly Foundation completed its program activities and dissolved its operations.  The Foundation has arranged to maintain its website, renamed Beverly Foundation Legacy.  This online resource contains reports and technical assistance products related to enhancing mobility and transportation for older adults; website includes a Senior Transportation Resource Library and information on Volunteer Driver Programs.
  • National RTAP Website Builder: Website Builder is an online tool that allows providers to create and design transportation websites that are hosted on the National RTAP server free of charge.

Publications

GENERAL RESOURCES ON TRANSPORTATION FOR PEOPLE WITH DISABILITIES

Online Resources

  • Easter Seals Project ACTION (ESPA):  Clearinghouse for a broad range of technical resources and training opportunities related to increasing public transportation access for people with disabilities.  Resources cover topics as varied as travel training, taxi-based services and inclusive pedestrian environments. Project ACTION and its website are funded through December 2014. It is unknown how the website and resources will be maintained past this date.
  • ESPA “Strengthening Transportation for Veterans and Returning Service Members”: ESPA is part of the technical assistance team for the Veterans Transportation and Community Living Initiative (VTCLI), a federal initiative sponsored by the Department of Transportation in partnership with the U.S. Departments of Veterans Affairs, Labor, Defense, and Health and Human Services.  Their efforts focus on using the web and open-government tools to facilitate wider involvement and gain greater awareness of the needs of veterans, military families, and service-members. In May 2012, ESPA launched an online dialogue called “Strengthening Transportation Choices So We Can Serve Those Who Have Served Their Country” to share ideas and solutions.
  • National Rural Transit Assistance Program (RTAP): National RTAP is a great resource for small urban transit and paratransit providers. Since many rural providers operate demand-response service, resources from National RTAP often focus on that rather than fixed-route service. National RTAP offers a wide range of training materials, online toolkits, web-based applications, and assistance from a resource specialist with questions and research.
  • Clipper Card: The Regional Transit Connection (RTC) Clipper Card is a version of Clipper created for passengers with qualifying disabilities. For more information about the RTC Discount card program, eligibility guidelines and where to apply, visit 511.org. Learn more about the card’s features with the Your RTC Clipper Card Guide: https://www.clippercard.com/ClipperWeb/downloads/Clipper_RTCBooklet.pdf
  • California Association for Coordinated Transportation (CalACT). CalACT is the largest state transit association in the U.S. CalACT operates the California RTAP program. This website includes links to resources and announcements for upcoming trainings.

Publications

ACCESSIBLE TRANSPORTATION PROVIDERS AND SERVICES IN ALAMEDA COUNTY

  • Access Alameda:  Updated and redesigned in 2014. Brochure and website providing information on Alameda CTC-funded city-based accessible transportation services, ADA paratransit services, Alameda CTC’s Emergency Wheelchair Breakdown Service, as well as links to Alameda County’s fixed route transit operators. The brochure is available for download in English, Spanish, Chinese, Vietnamese, Farsi, and Tagalog at the Access Alameda website.
  • Alameda County Transportation Resource FinderEden I&R and AC Transit partnered to create this online, searchable database of transportation resources available throughout Alameda County. The database is refreshed annually.

AGING-FRIENDLY COMMUNITIES, COMPLETE STREETS, ACCESS TO TRANSIT

Online Resources

Publications

ALAMEDA COUNTY/BAY AREA PLANS, REPORTS, PRESENTATIONS, AND INITIATIVES

Plans

Presentations

Reports and Publications

Initiatives

  • Tri-City Elder Coalition Pathways to Positive Aging: Multi-disciplinary planning project culminating in the development of a Community Strategic Plan focused on quality of life for older adults in Fremont, Newark, and Union City.  The plan identifies specific actions and initiatives and engages government, the medical community, the faith community, cultural communities, the private and non-profit sectors, and families and caregivers.
  • Peninsula Fleet Share: Designed to allow cities, agencies, and other organizations in San Mateo County to borrow passenger vehicles when they need them and lend their vehicles to other organizations when they’re not being used.  Online resources include: Peninsula Fleet Share Member Guide; Contract Agreement between Peninsula Fleet Share members and the San Mateo County Transit District.

THE AMERICANS WITH DISABILITIES ACT (ADA)

Legislation and Regulations

Online Resources

EMERGENCY PREPAREDNESS

Online Resources

Publications

ETHNICALLY AND CULTURALLY DIVERSE COMMUNITIES

FLEXIBLE TRANSIT AND SERVICE INTEGRATION

FUNDING

Online Resources

Publications

HEALTH AND TRANSPORTATION

Online Resources

Publications

MOBILITY DEVICES

Online Resources

MOBILITY MANAGEMENT AND COORDINATION

Online Resources

Publications

Presentations

SENIOR DRIVER SAFETY

Online Resources

Publications

TAXI-BASED ACCESSIBLE SERVICES

Online Resources

New On-Demand Accessible Transportation Services

  • Transportation Network Companies, which provide transportation services using people’s personal vehicles oragnized through web- or mobile-based applications, have begun to address accessible transportation. The following companies should be contacted directly to find out more about their efforts.
  • Lift Hero: Lift Hero matches drivers with seniors in need of same-day transportation. Lift Hero currently operates in the San Francisco Bay Area only.
  • Lyft Access: Transportation Network Company Lyft has an ongoing initiative called Lyft Access to increase the availability of wheelchair accessible vehicles within its driver community. You can sign up to be a part of their program here:  http://get.lyft.com/rideaccess/
  • UberWAV: Transportation Network Company Uber now offers vehicles with wheelchair ramps or lifts through UberWAV. As of late 2014, the service was available in San Francisco.
  • Sidecar. Sidecar’s policy is to comply with the Americans with Disabilities Act and in some cities pays into a fund to ensure availability of wheelchair accessible vehicles.

Publications

TRAINING OPPORTUNITIES

TRAVEL TRAINING

Online Resources

Publications

Telephone Resource

U.S. Department of Justice ADA Information Line:  1-800-514-0301 (voice) or 1-800-514-0383 (TTY).  Toll-free line for questions about general or specific ADA requirements.  Operates Monday through Friday from 9:30 AM until 5:30 PM (eastern time) except on Thursday when the hours are 12:30 PM until 5:30 PM.  Spanish language service is also available.

VOLUNTEER DRIVER PROGRAMS

Online Resources

Publications

WHEELCHAIR PURCHASE AND REPAIR RESOURCES

Consumer Guides

Service Provision

  • There are a variety of services available related to mobility devices. Consumers should contact providers directly to determine if they offer the needed service. Types of services available within Alameda County include:
  • Mobility device-specific repairs
  • Emergency breakdown service to respond when repairs are needed
  • Purchase of mobility devices
  • Fitting and assistance with customization of new mobility devices
  • Home modifications to ease the use of mobility devices
  • Follow-up service for new users of mobility devices or people using new types of mobility devices to maximize effectiveness of devices

Additional notes

  • Bicycle or auto repair shops may be capable of making basic repairs
  • Some providers will only repair devices they have sold
  • Some non-profits offer training in basic mobility device repair

Alameda County Wheelchair Purchase and Repair Resources

CITYPROVIDERPHONE NUMBER
All cities in Alameda CountyHandyman for the Disabled(510) 538-8764 (24/7)
BerkeleyThe Shop at CIL(510) 649-1100
BerkeleyEasy Does It(510) 845-5513 (regular hours)(510) 704-2111 (emergency)
BerkeleyJohnston Medical Inc.(510) 843-2488
BerkeleyMobility Systems1-800-943-7333
BerkeleyWheelchairs of Berkeley(510) 549-8727
Castro ValleyClayworth Healthcare(510) 537-9402
EmeryvilleLifeline Medical Care Services(510) 595-8474
FremontGrand Wheelchair & Medical Supply(510) 353-1999
FremontHaller’s Pharmacy & Medical Supply(510) 797-2221
HaywardNational Seating and Mobility(510) 856-4001
HaywardHayward Medical Market(510) 537-7722
OaklandResidential Medical Services(510) 553-9159
OaklandRollin’ Along(510) 215-0625
San LeandroThrifty Medical Supply(510) 351-8444